Quality Auditor - Uber Eats at Uber

Expires in 13 days


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Community Operations, Global Community Operations in Hyderabad, India
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

What You’ll Do

You would be performing quality audits and find out areas of improvement for the team. Here are broad level of details of your responsibilities:
  • Monitor and check quality for email or phone support for assigned LOB/ region
  • Deep dive and analyze to find trends and root causes of errors to give feedback on site or agent performance
  • Provide quality intelligence to help LOB managers optimize support logic and insights to the training team to bridge the knowledge gap
  • Report on weekly quality metrics
  • Work in tandem with LOB / QA managers to improve their error rate for better feedback mechanism
  • Collaborate with APAC AST team for standardized and scalable process
  • Liaise with various lines of businesses and regions to calibrate audits, implement methodologies and drive performance improvements
  • Identify root causes and improvement opportunities in training, process and policies
  • Collect and present data to management and Regional CommOps in reports and weekly business reviews
  • Provide support in setting up QA process for new launch in BPOs / COEs
  • Dedicatedly lead project initiatives for quality improvement and process optimization

What You’ll Need

  • Strong analytical and communication skills
  • Quality knowledge is preferred
  • Open to work in 24X7 support
  • Proven ability to meet deadlines and a high level of commitment towards deliverables
  • Partner and project management
  • Preferred Languages - Sinhalese or Bangla
About the Team
Business performance team ensures the best support quality for the customers and Driver partners. The team works hand in hand with the APAC team and the third party vendors. Apply Now
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At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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