Seller Acceleration Manager at eBay Inc.

About the job

Looking for a global commerce leader where you can craft how the world buys, sells, and gives? Where you’ll be supported challenging convention, trying new things, and innovating? Where you’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 25 years ago? Where you can just be yourself, do your best work, and have a meaningful impact for people across the globe? We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help craft the future of eBay. Does this sound like you? If so, we’d love to talk to you!
We are seeking a Seller Acceleration Manager that will provide support of Strategic & Enterprise level merchants within eBay’s Certified Refurbished program.
As a Seller Acceleration Manager, you will manage multiple relationships of strategic sellers both new and existing on the eBay platform. The Seller Acceleration Manager is accountable to ensure our partnered merchants are provided with a solid foundation of eBay’s standard methodologies & behaviors, are technically prepared for eBay to sell at scale, and will drive the strategy of the Certified Refurbished program.
The Seller Acceleration Manager will report to the Sr. Manager of Seller Acceleration which is part of the broader eBay Revenue and Seller Services organization.

Responsibilities:

  • The ideal candidate will assume complete ownership of individual outcomes associated with each assigned seller including:
    • Manage the end to end relationship with a fluid set of sellers to drive success for the long term
    • Set and maintain regular engagement with all customers in portfolio based on customers’ needs
    • Provide seamless transition in onboarding sellers into the Certified Refurbished program
    • Drive adoption and coach to eBay standard methodologies & behaviors consistent with the best-selling and buying experiences throughout the term of the relationship
    • Ability to troubleshoot customer issues with GCX, Policy, Trust, and other business units
    • Maintain and record relevant customer interactions and opportunities in Salesforce
  • In addition to handling the relationship between external partners, you will manage relationships between key partners within our own organization and respective business units.
  • Analyze and communicate results including key performance metrics on a weekly, monthly and quarterly basis. Apply takeaways to continually challenge standard practices to improve results
  • Partner with Seller Acceleration peers, Category Managers in the Certified Refurbished program, and those on other seller focused teams to share standard methodologies in order to accelerate innovation and collaborate on key initiatives

Qualifications:

  • Minimum Bachelor’s degree and/or equivalent work experience
  • Demonstrated relationship management experience with developing partnerships and establishing trust with key partners (eCommerce and seller facing B2C expertise strongly preferred)
  • In-depth knowledge of eBay / eCommerce selling strategies, including track record of communicating and implementing business solutions in support of seller growth and optimization
  • Analytical, can-do, problem-solver with curiosity
  • Passionate about the eBay marketplace and seller community; deep understanding of online seller and consumer behavior
  • Ability to prioritize multiple, contending, high priority projects - innate ability to identify creative solutions is key
  • Strong analytical thinking, written, verbal and presentation skills
  • Organized and hardworking with strong attention to detail

Here at eBay, we love crafting opportunities for others by connecting people from a diverse set of backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your outstanding self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.
#LI-CP1
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.
For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement
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